Hardware Senior Engineer (I7)

Dell; Bayan Lepas; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading technology company in Penang is seeking an experienced International Product Support Senior Engineer. In this role, you will provide high-level support for company-released products and ensure their quality and usability. The ideal candidate has over 7 years of experience in End User Computing solutions and strong analytical skills. You will work closely with various teams and engage with customers, driving technological improvements.

Qualifications

• 7+ years of relevant experience or equivalent combination of education and work.
• Strong understanding of End User Computing hardware and software solutions.
• Proven ability to isolate root causes in complex customer environments.

Responsibilities

• Represent the Voice of the Customer User (VOC-U).
• Utilize root cause analysis to resolve technical issues.
• Document resolution strategies and results.

Skills

End User Computing hardware and software solutions

Root cause analysis

Engineering expertise in Networking

Negotiation skills

Job description

International Product Support Senior Engineer

Overview

Job Description

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our International Product Support Team in Penang (Bayan Lepas).

What You’ll Achieve

As an International Product Support Senior Engineer, you will be responsible for high-level support of Dell-released products through their end-of-service life (EOSL). You will work with regional Technical Support teams, Engineering teams, and technology partners to analyze and resolve potential product defects. You’ll also engage directly with external customers to present findings and drive improvements in product quality and usability.

You Will

• Represent the Voice of the Customer User (VOC-U) in both reactive and proactive work.
• Communicate effectively with Technical Support teams, Engineering teams, technology partners, and customers.
• Utilize root cause analysis to drive resolution of complex technical issues.
• Document resolution strategies and results accurately within issue tracking tools.
• Identify and support opportunities to improve organizational execution, processes, and effectiveness.

Take the First Step Towards Your Dream Career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 7+ years of relevant experience or equivalent combination of education and work.
• Strong understanding of End User Computing hardware and software solutions.
• Engineering-level expertise in at least one technology area (e.g., Networking, WLAN, OS Deployment, Hardware/Software Debug).
• Proven ability to isolate root causes in complex customer environments.
• Ability to analyze requirements, specifications, and technical documentation.

Desirable Requirements

• Advanced negotiation and persuasion skills.
• Familiarity with Dell’s client solutions ecosystem (desktop, notebook, tablet, workstation, software).

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 16 November 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.