Habib Jewels Petaling Jaya - Senior Retail Associate

Habib Retail; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is seeking enthusiastic individuals for customer service roles. You will provide excellent service to customers, assist in sales promotions, and maintain stock records. Candidates should have at least SPM and ideally 2-3 years of experience in retail or be fresh graduates. The role requires good language skills in English and Bahasa Melayu and the ability to work shifts. Join us and grow within a supportive culture.

Benefits

Internal training and development opportunities

Qualifications

• Minimum qualification of SPM or equivalent.
• 2-3 years of experience preferred, fresh graduates encouraged.
• Good communication skills in English and Bahasa Melayu.

Responsibilities

• Provide excellent customer service and assistance.
• Maintain strong relationships with customers.
• Coordinate sales promotions and activities.
• Assist with telemarketing and maintaining customer relationships.
• Ensure stock records are maintained.
• Assist with stock transfers and monthly stock checks.

Skills

Customer service

Retail management

Sales and marketing

Teamwork

Fluent in English

Fluent in Bahasa Melayu

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will be given the responsibility to personalize excellent customer services and assist the customers in overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 2-3 years of relevant working experiences in fashion and beauty retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Bahasa Melayu language, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.

Candidates have full working rights for Malaysia.

Grow with us and be part of our culture. Shortlisted candidates will be receiving a call from our HR team within a week!