H2R Data & Operation - Process Executive

Infosys Limited; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology services company in Petaling Jaya seeks a Process Executive to support the HR Shared Services Hub. Responsibilities include handling escalated HR queries, maintaining employee records, and coordinating HR projects. The ideal candidate has a background in HR with experience in SAP or Workday, and a Bachelor's degree or equivalent. Fluency in English and strong interpersonal skills are essential, and familiarity with HRIS is preferred.

Qualifications

• 1-2 years of related experience in a shared-services environment, preferably in HR.
• Demonstrated knowledge of basic office procedures and HR functions.
• Proven experience in similar HR positions and administrative support.

Responsibilities

• Act as the primary point of contact for escalated HR queries.
• Organise and maintain employee records within the HR Shared Services hub.
• Coordinate HR projects, meetings, and training seminars.

Skills

Effective interpersonal skills

Fluency in English

Knowledge of HRIS and related HR software

Education

Higher Secondary/STPM/'A' Level/Pre-U, Bachelor's Degree, or equivalent

Tools

SAP

Workday

Job description

H2R Data & Operation – Process Executive

We are seeking a Process Executive to support the Human Resources Shared Services Hub. The successful candidate will act as a point of contact for escalated HR queries, maintain employee records, and coordinate HR projects and audits.

Responsibilities

• Act as the primary point of contact for all escalated HR-related queries from employees and partners.
• Organise and maintain employee records within the HR Shared Services hub.
• Coordinate administration for HR projects and participate in HR audits.
• Coordinate HR projects, meetings, and training seminars.
• Manage the employee life‑cycle processes in accordance with approved guidelines, including:
• • Initiating hires and creating employee profiles in Workday.
• • Processing job change transactions in Workday (reporting change, organisational change, confirmation, promotion, transfer, etc.).
• • Processing terminations.
• • Issuing transactional letters.
• Manage standard queries through the Case Management system for daily operations.
• Maintain the e‑filing management system.
• Support the Senior & Team Lead as required.

Education & Experience

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre‑U, Bachelor’s Degree, Post‑Graduate Diploma, Professional Degree, Master’s Degree, Business Studies, Administration, Management or equivalent.
• 1‑2 years of related experience in a shared‑services environment, preferably within the human resources function.
• Demonstrated knowledge of basic office procedures and the human resources function.
• Experience with human resources & case management systems – SAP / Workday.
• Effective interpersonal skills to build stable relationships with internal and external parties.
• Fluent in English; proficiency in a second language is an advantage.
• Proven experience in similar human resources positions and administrative support.
• Hands‑on experience with HRIS and related HR software.