H&M Department Manager - (Gurney Paragon Mall)

H&M; George Town; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Staff discount card

HIP – H&M Incentive Program

Global benefits

Job summary

H&M in Penang seeks a Department Manager to place customers and colleagues at the heart of daily operations, ensuring superior service and adherence to visual merchandising standards. You will lead with a clear vision to maximise sales and profitability while building a strong, developed team.

You will analyse Sales & Profit KPIs, support recruitment and growth, and provide ongoing feedback to drive performance and succession planning. Health, safety, and legal compliance are also prioritized.

Qualifications

• Management experience in a customer-facing environment.
• Experience leading and managing teams.
• Strong focus on customer experience and driving sales.
• Passion for profitability and people.

Responsibilities

• Put the customer and colleagues at the center of everything you do to ensure high service levels and adherence to Visual Merchandising guidelines.
• Lead with a clear vision to secure the best experience for colleagues and customers.
• Analyse and follow up on Sales & Profit KPIs for your department.
• Support recruitment and growth of the team.
• Evaluate team performance, provide feedback, and support succession through development and training.
• Ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws.

Skills

Management experience

Team leadership

Customer experience

Profitability focus

Job description

Key Responsibilities

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.

You lead with a vision to secure the best experience for all our colleagues and customers.

You analyse and follow up on Sales & Profit KPI's for your department.

You support recruitment and ensures growth of team

You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.

You ensure Health & Safety, legal, and security arein accordance with H&M standards and local laws to always secure all employees and customers safety.

What you need to succeed:

Management experience in a customer-facing environment

Previous experience of leading and managing teams

Team oriented and exceptional customer experience in driving sales.

A passion for profitability and people

Qualifications

To be successful in the role as Department Manager, we believe that you have the ability to overview, plan, and organize both your work and your team to achieve set for goals for the department. You take responsibility of developing your team and constantly improve your department, focusing on the customer and results.

Additional Information

This is a full-time position and will be based in (Penang, Malaysia)

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at hmgroup.com

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
• You can read more about our H&M Incentive Program here.

• In addition to our global benefits, all our local markets offer different competitive perks and benefits.
• Please note that they may differ between employment type and countries.

Fashion, fun and action!

As one of the world’s largest fashion retailers, H&M offers endless career opportunities. A fast-paced, buzzing environment with great diversity that’s anything but dull – a place where the customer is always the centre of attention

But what truly makes us stand out are our remarkable employees. From stylish Sales Advisors and Visual Merchandisers to computer whizzes and business savvy planners – all our employees share a great ambition and an anything-is-possible attitude. Not to mention an excellent eye for fashion. It’s thanks to them that we have grown – with over 3,000 stores in more than 53 markets worldwide. And we are continuing to grow.

As a global company, we believe it’s important not just to have great business success – but to take full responsibility for our production, our employees and the world around us.