Guest Service Officer

Dreamscape Hospitality Group; Brinchang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Malaysia is seeking a Guest Service Officer to join their team in Brinchang, Pahang. This full-time role focuses on providing exceptional customer service to ensure a memorable experience for guests at the resort. Candidates should possess at least 1 year of experience in guest service and strong communication skills. The position offers competitive salary and benefits, including career development opportunities and discounts on accommodations.

Benefits

Opportunities for career development and training

Discounts on accommodation and dining

Qualifications

• Minimum 1 year of experience in a guest service or hospitality role.
• Knowledge of the local area and tourism industry is an advantage.

Responsibilities

• Warmly greet and welcome guests upon arrival and departure.
• Expertly handle guest inquiries, requests and complaints.
• Assist guests with check-in and check-out procedures.
• Provide recommendations about the resort's facilities.
• Coordinate with departments for seamless guest experience.

Skills

Strong communication and interpersonal skills

Problem-solving and customer service skills

Proficiency in English and Bahasa Malaysia

Ability to work well under pressure

Enthusiastic and friendly demeanor

Job description

Dreamscape Hospitality Group – Cameron Highlands, Pahang

Join the talented team at Dreamscape Hospitality Group as a Guest Service Officer based in the beautiful Cameron Highlands, Pahang. This full-time role is crucial in ensuring our guests have an exceptional experience throughout their stay at our world-class resort. You will be the face of our brand, delivering exceptional customer service and creating lasting memories for our valued guests.

What you'll be doing

• Warmly greeting and welcoming guests upon arrival and departure
• Expertly handling guest inquiries, requests and complaints in a professional and courteous manner
• Assisting guests with check-in and check-out procedures
• Providing recommendations and information about the resort's facilities and the local area
• Coordinating with other departments to ensure a seamless guest experience
• Maintaining a high level of product knowledge to enhance the guest experience
• Adhering to all brand standards and procedures

What we're looking for

• Minimum 1 year of experience in a guest service or hospitality role
• Strong communication and interpersonal skills with the ability to engage with guests from diverse backgrounds
• Excellent problem-solving and customer service skills
• Proficient in English and Bahasa Malaysia, Mandarin is advantage.
• Ability to work well under pressure and in a team environment
• Enthusiastic, friendly and professional demeanour
• Knowledge of the local area and tourism industry would be an advantage

What we offer

• At Dreamscape Hospitality Group, we are committed to providing our employees with a rewarding and fulfilling career. In addition to a competitive salary, we offer a range of benefits including:
• Opportunities for career development and training
• Discounts on accommodation and dining at our resorts
• A dynamic and supportive work environment

About us

Dreamscape Hospitality Group is a leading provider of world-class resort experiences in Malaysia. With a portfolio of award-winning properties, we are dedicated to delivering exceptional service and creating unforgettable memories for our guests. Join our team and be a part of our continued success story.

Apply now to become our next Guest Service Officer!