Guest Service Executive

Perfect Pinnacles Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company in Kuala Lumpur is seeking a dedicated professional to ensure guest satisfaction and provide outstanding service. The role requires strong communication skills, a detail-oriented approach, and a proactive attitude towards guest experiences. Experience in hospitality or customer service is preferred, and there are opportunities for professional development and internal growth within the company.

Benefits

Competitive salary

Career pathway growth

Training and professional development

Staff stay benefits

Annual Leave

Medical and Hospitalization Leave

Free parking

Maternity Leave

Opportunities for promotion

Qualifications

• Proficient in spoken & written English; Bahasa Malaysia & Mandarin are added advantages.
• Hospitality or customer service experience preferred; fresh graduates are welcome.
• Calm under pressure and handle challenges with confidence.

Responsibilities

• Be the first point of contact for guests through phone, email, and chat.
• Manage bookings and guest requests accurately.
• Ensure homestay units run smoothly and maintain service excellence.
• Take ownership of guest feedback and resolve challenges.
• Enforce company policies, SOPs, and service guidelines.

Skills

Proficient in English

Strong communication

Problem-solving

Leadership potential

Detail-oriented

Eager to grow

Job description

Requirements

• Proficient in English (spoken & written), Bahasa Malaysia & Mandarinare added advantage
• Strong communication, problem-solving, and leadership potential
• Hospitality or customer service experience preferred (fresh graduates with strong skills are also welcome)
• Able to work on shift, weekends and Public Holidays
• Guest-Centric &Proactive in creating smooth, enjoyable experiences for every guest.
• Knowledge of hotels, serviced residences, or the homestay industry will give you a strong head start.
• Calm Under Pressure, handle challenges with confidence and professionalism.
• Detail-Oriented & Reliable in making sure guest requests are handled quickly and thoroughly.
• Eager to Grow and improving together with the team.

Responsibilities

• Represent The Brand Professionalism – Be the first point of contact, engaging with guests professionally through phone, email, and chat.
• Coordinate Reservations & Services – Manage bookings and guest requests with accuracy and attention to detail.
• Oversee Daily Operations – Ensure homestay units run smoothly, maintaining service excellence at all times.
• Champion Guest Satisfaction – Take ownership of guest feedback, resolve challenges, and elevate every stay experience.
• Uphold Standards – Enforce company policies, SOPs, and service guidelines with integrity.
• Collaborate Across Teams – Work closely with operations and management, sharing ideas to improve efficiency and guest happiness.
• Support Growth Initiatives – Contribute to new ideas and projects that expand our hospitality reach.
• Stay Proactive & Organized – Follow up on requests and ensure timely completion.
• Step Up When Needed – Provide extra support during peak times or emergencies.

Benefits

• Competitive salary
• Career pathway growth
• Training and Professional development in hospitality management
• Staff stay benefits at our homestay portfolio
• Annual Leave
• Medical and Hospitalization Leave
• EPF / SOCSO / PCB
• Free parking
• Maternity Leave
• Opportunities for promotion