GUEST SERVICE ASSOCIATE

THE PEARL KUALA LUMPUR; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A renowned hotel in Kuala Lumpur is seeking dedicated staff for full-time positions to ensure exceptional guest experiences. Candidates will greet customers, manage dining areas, and uphold service standards. Responsibilities include taking orders, processing bills, and maintaining cleanliness. This role offers benefits such as additional leave, health insurance, and meal provisions. Join a team where your contribution enhances customer satisfaction and opportunities for advancement are available.

Benefits

Additional leave

Health insurance

Maternity / Paternity leave

Meal provided

Opportunities for promotion

Responsibilities

• Ensures customer satisfaction by courteously greeting customers and escorting them to their seats.
• Exhibits knowledge of all menu items.
• Takes customer orders and processes restaurant bills accurately.
• Cleans and maintains table settings throughout the dining experience.
• Assists service team to meet or exceed guest expectations.

Job description

Job Responsibilities

• Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats
• Exhibits knowledge of all items on the menu list
• presents menus, suggests daily specials
• Takes customer's order
• Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware
• Processes customer restaurant bills promptly and accurately
• Cleans tables, chairs and floor area
• Assists service team as necessary to meet or exceed guest expectations
• Acquires a working knowledge of hotel, in‑house facilities and local information to respond to customer questions in these areas; promotes all other services the hotel provides
• Informs supervisor/manager of any customer dissatisfaction
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Performs other duties required to provide the service brand behavior and genuine hospitality

Job Type: Full-time

Benefits

• Additional leave
• Health insurance
• Maternity / Paternity leave
• Meal provided
• Opportunities for promotion