Guest Service Assistant / Guest Service Executive

U Hotel Sdn Bhd; Tasek Gelugor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hotel management company based in Penang is seeking a Guest Service associate. The role involves providing excellent customer service, welcoming guests, handling check-ins and check-outs, and assisting with inquiries. The ideal candidate should have strong communication skills, a solutions-oriented mindset, and be enthusiastic about delivering high-quality service. This fulltime position offers an opportunity to be part of a passionate team committed to redefining hospitality in Penang.

Benefits

5 working days per week

Meals and transport allowance RM350

Night shift allowance RM15 per night

Double and triple pay for selected Public Holidays

Qualifications

• Proven customer service experience in the hospitality or tourism industry.
• Strong communication and interpersonal skills to engage with guests.
• Excellent problem-solving skills and solutions-oriented mindset.
• Proficient in English, with additional languages being an advantage.
• Flexible and able to work in a fast-paced environment.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Check guests in and out, handling reception duties.
• Respond promptly to guest inquiries and requests.
• Assist with luggage handling and lobby area maintenance.
• Process payments and manage cash handling procedures.
• Provide guidance about hotel facilities and local attractions.
• Deliver exceptional customer service as part of the team.

Skills

Customer service experience in hospitality

Strong communication skills

Problem-solving skills

Interpersonal skills

English proficiency

Team player attitude

Job description

Join the dynamic team at U Hotel Sdn Bhd as a Guest Service associate. In this fulltime role based in Penang, you will be responsible for providing good customer service and ensuring a memorable experience for all guests. As a key member of our front office and guest services team, you will play a role in supporting the overall operations of our hotel.

What you'll be doing

• Greet and welcome guests in a warm and friendly manner upon arrival
• Efficiently check guests in and out, handling all reception and concierge duties
• Respond promptly to guest inquiries and requests, providing solutions and recommendations
• Assist with luggage handling and maintaining a clean and tidy lobby area
• Process payments and manage cash handling procedures
• Provide guidance and information to guests about the hotel's facilities and local attractions
• Actively contribute to the team's efforts to deliver exceptional customer service
• Maintain detailed records and documentation as required
• Guest Service Assistant: Fresh grads, LESS THAN 2 YEARS of experience in Front Office department
• Guest Service Exec: Supervisory level, MORE THAN 2 YEARS of experience in Front Office department

What we're looking for

• Proven customer service experience in the hospitality or tourism industry
• Strong communication and interpersonal skills with the ability to engage with guests of all backgrounds
• Excellent problem-solving skills and a solutions-oriented mindset
• Proficient in English, with the ability to communicate in other languages an advantage
• Enthusiastic, energetic and committed to providing a high level of service
• Flexible and able to work in a fast-paced environment, including evenings, weekends and public holidays
• A team player with a positive attitude and a willingness to learn

What we offer

• 5 working days per week
• 3 shifts required: Morning/ Afternoon/ Night
• Meals and transport allowance RM350
• Night shift allowance RM15 per night
• Double and triple pay for selected Public Holidays

About us

We are a hotel management company based in Penang, Malaysia, dedicated to delivering exceptional service and unforgettable guest experiences. With a growing portfolio of upscale hotels, we cater to both leisure and business travelers seeking comfort.

As we expand within Penang, we’re building a passionate team of hospitality professionals who share our vision. Join us and be part of our journey to redefine hospitality in Penang.

Apply now for this exciting opportunity to become a Guest Service associate at U Hotel Penang.

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