Guest Service Assistant

CHM Hotels; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment in Malaysia is seeking a dedicated guest service representative to join their team. You will be responsible for warmly welcoming guests, assisting with check-in and check-out, and managing inquiries and requests. Strong communication skills in English and Bahasa Malaysia are essential, and familiarity with the Opera system is a plus. Ideal candidates will have a pleasant personality and an ability to perform well in a fast-paced environment while maintaining professionalism.

Qualifications

• Minimum SPM / Diploma in Hospitality, Tourism, or related field (preferred).
• Previous experience in a customer service or hospitality role is an advantage.
• Strong communication skills in English and Bahasa Malaysia.

Responsibilities

• Welcome guests warmly upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries, complaints, and requests professionally and efficiently.
• Provide accurate information about hotel facilities and services.

Skills

Customer service

Communication in English

Interpersonal skills

Ability to work in a fast-paced environment

Problem-solving

Education

SPM / Diploma in Hospitality or related field

Tools

Opera system

Job description

Welcome guests warmly upon arrival and assist with check-in and check-out procedures.

Handle guest inquiries, complaints, and requests professionally and efficiently.

Provide accurate information about hotel facilities, services, and local attractions.

Manage reservations, cancellations, and room allocations using the Opera system.

Answer phone calls, emails, and messages promptly and courteously.

Work closely with housekeeping and maintenance teams to ensure rooms and facilities are ready for guests

Maintain a high level of personal grooming and professional appearance.

Uphold hotel policies, security, and safety standards.

Requirements

• Minimum SPM / Diploma in Hospitality, Tourism, or related field (preferred)
• Previous experience in a customer service or hospitality role is an advantage.
• Strong communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Pleasant personality with good interpersonal skills.
• Able to work in a fast-paced environment and handle pressure.
• Willing to work on shifts, weekends, and public holidays.
• Computer literate and familiar with hotel reservation systems(preferred).
• Knowledge in Opera System would be an added advantage

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