Guest Room & Reservations Coordinator

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain in Kuala Lumpur seeks a dedicated individual for guest services. Key responsibilities include verifying billing, handling room changes, and coordinating with housekeeping. The ideal candidate should possess strong communication skills and be proficient in the local language, with English as an advantage. This role is vital for ensuring guest satisfaction and smooth operations within the hotel.

Qualifications

• Speak local language; proficiency in English is a plus.
• Possess self-transportation.
• Strong communication skills are essential.

Responsibilities

• Verify and adjust Group billing to ensure accuracy.
• Handle and track room changes effectively.
• Coordinate with Housekeeping for room readiness.

Skills

Communication skills

Problem-solving abilities

Customer service

Job description

A luxury hotel chain in Kuala Lumpur seeks a dedicated individual for guest services. Key responsibilities include verifying billing, handling room changes, and coordinating with housekeeping. The ideal candidate should possess strong communication skills and be proficient in the local language, with English as an advantage. This role is vital for ensuring guest satisfaction and smooth operations within the hotel.