Guest Room Attendant – Elevate Guest Comfort

Hyatt Place; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Hyatt Place Kuala Lumpur Bukit Jalil is seeking a Housekeeping Attendant to join the team and help deliver exceptional guest service while maintaining the hotel’s brand standards. The role reports to the Housekeeping Manager and requires adherence to Hyatt’s care ethos and safety policies.

Candidates should be Malaysian Citizens or Permanent Residents per work permit restrictions; the position focuses on room cleaning, amenities replenishment, and collaboration with other departments to ensure a

Responsibilities

• Delivers the brand promise and provides exceptional guest service at all times.
• Assists with other Host duties and operational needs.
• Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
• Provides excellent service to associates as appropriate.
• Handles all complaints and inquiries in a courteous and efficient manner; feedbacks guest complaints promptly to Lead Host – Housekeeping.
• Maintains positive working relationships with both guest and colleague.
• Ensures all company minimum brand standards are implemented, and optional brand standards should be performed where appropriate.
• Be supportive and flexible with other departments, in a spirit of “We work through Teams”.
• Responds to the comments of the consumer and ensures that the relevant changes are implemented.Reports lost and damaged items.
• Cleans and make-up guest rooms.
• Empties soiled linen.
• Maintains, cleans pantry.
• Maintains the cleanliness of corridors and surrounding back of house areas.
• Cleans and packs the trolley.
• Checks and cleans operating equipment.
• Updates room status via telephone interface system.
• Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Attends all training sessions and meetings as required.
• Completes Welcome to Hyatt Training for new Hires and Learning Activities within first 90 days and review as needed.
• Preform responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Corporation.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Housekeeping functions as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Job description

Hyatt Place Kuala Lumpur Bukit Jalil is seeking a Housekeeping Attendant to join the team and help deliver exceptional guest service while maintaining the hotel’s brand standards. The role reports to the Housekeeping Manager and requires adherence to Hyatt’s care ethos and safety policies.

Candidates should be Malaysian Citizens or Permanent Residents per work permit restrictions; the position focuses on room cleaning, amenities replenishment, and collaboration with other departments to ensure a