Guest Relations Officer

ASEM - Advanced Semiconductor Academy of Malaysia; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading semiconductor academy is seeking a Receptionist / Administrative Assistant in Cyberjaya. You will manage front desk operations, provide administrative support, and ensure a welcoming environment for guests. The ideal candidate has a diploma, 1-2 years experience, and is fluent in English and Malay. This role offers opportunities to interact with diverse visitors and contributes to ASEM's image as a professional institution.

Qualifications

• 1–2 years of experience in administrative or front desk roles.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Approachable and able to communicate confidently with guests.

Responsibilities

• Welcome and attend to guests, ensuring a professional experience.
• Manage incoming calls, emails, and correspondence promptly.
• Prepare letters and documents as required.
• Conduct guided tours of ASEM facilities for visitors.

Skills

Excellent communication and interpersonal skills

Fluent in English and Malay

Proficient in Microsoft Office

Ability to multitask effectively

Service-oriented attitude

Education

Minimum SPM / Diploma in Office Management, Business Administration, or related field

Job description

Administration & Guest Relations Officer

Receptionist / Guest Relationship Officer

Job Title: Receptionist / Administrative Assistant

Department: Administration & Guest Relations

Location: ASEM HQ, Cyberjaya, Selangor

Employment Type: Full-Time

Experience Level: 1–2 years

About the Role

ASEM (Advanced Semiconductor Excellence Malaysia) is a dedicated initiative driving innovation, talent development, and excellence in the semiconductor industry. We bridge the gap between education and industry, equipping Malaysia’s workforce with the skills and knowledge to lead in the global semiconductor landscape.

Through strategic collaborations and targeted programs, ASEM positions Malaysia as a premier hub for semiconductor research, innovation, and talent development.

Position Overview

As a Receptionist / Administrative Assistant, you will be the first point of contact for guests, visitors, and partners, representing ASEM’s professional image and hospitality. You will oversee front desk operations, support administrative tasks, and coordinate visits for universities, industry partners, and delegations.

We are seeking a friendly, organized, and service-oriented individual who enjoys interacting with people, communicates confidently across multiple languages, and takes pride in providing an excellent visitor experience.

Key Responsibilities

• Welcome and attend to guests, visitors, and partners professionally and courteously.
• Manage incoming calls, emails, and correspondence promptly.
• Maintain an organized and tidy reception and meeting areas.
• Prepare letters, memos, and official documents as required.
• Monitor and manage office supplies, ensuring sufficient stock levels.
• Assist with the preparation and distribution of welcome kits.
• Arrange flight bookings, transportation, and travel logistics for staff or guests.
• Prepare and serve refreshments during meetings and official visits.
• Support meeting room setup, coordination, and other administrative tasks.

Guest Relations & Hospitality

• Conduct guided tours of ASEM facilities for visiting universities, industry partners, and delegations.
• Present ASEM’s profile, programs, and initiatives confidently to local and international guests.
• Coordinate and host university visits, industrial visits, and delegation tours, ensuring a seamless experience.
• Liaise with internal departments to organize visitor programs, including event materials and welcome presentations.
• Uphold ASEM’s image as a leading training and innovation institution through professional communication and hospitality.

Requirements

• Minimum SPM / Diploma in Office Management, Business Administration, Hospitality, or related field.
• 1–2 years of experience in administrative or front desk roles (fresh graduates are encouraged to apply).
• Excellent communication and interpersonal skills.
• Fluent in English and Malay; proficiency in Chinese or Tamil is an advantage.
• Well-presented, approachable, and able to communicate confidently with guests.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and email correspondence.
• Responsible, organized, and able to multitask effectively.
• A proactive team player with a positive, service-oriented attitude.