Guest Relations Manager

Minor International; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality brand in Johor is seeking a Front Office Ambassador to create memorable experiences for guests. This role involves monitoring guest arrivals, managing reservations, and ensuring compliance with brand standards. The ideal candidate will have a hotel management diploma and experience in front office services. Strong communication skills and proficiency in English are essential.

Qualifications

• Prior experience in Front Office or Guest Services preferred.
• Friendly and outgoing personality required.
• Must provide great guest experiences.

Responsibilities

• Create powerful first impressions for guests.
• Monitor daily guest arrivals and ensure all reservations are honored.
• Stay updated on hotel products, services, and facilities.

Skills

Good Communication skills

Good English skills, both written and spoken

Education

College diploma in hotel management or related field

Tools

Front Office Systems

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness.

Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken