Guest Experience Supervisor - Courtyard by Marriott Subang

Courtyard by Marriott; Subang Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Courtyard by Marriott Subang is seeking an engaged front desk associate to handle guest check-ins, verify identity and payment, assign rooms and issue keys. You will manage accounts, enter rewards information, and ensure accuracy of rates and billing.

Daily reports, cash handling, and shift closures are part of the routine. You will also assist guests with requests, coordinate with staff, and support training and coaching of team members while upholding hotel policies and standards.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Enter Rewards information and ensure rates match market codes.
• Prepare daily reports, cash handling, and balance bank at shift start/end.
• Assist guests, respond to requests, and coordinate with staff to fulfill needs.
• Support training and coaching of team members and uphold company policies.

Education

High school diploma or GED

Related work experience

Supervisory experience

Job description

Job Information

• Job Number 26101530
• Job Category Rooms & Guest Services Operations
• Location Jalan PJU 1a/2, Subang Jaya, Malaysia, Malaysia, VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Hotel Description

Courtyard by Marriott Subang, featuring 280 guest rooms and suites, will be part of a mixed-use development that includes retail shops. Strategically located in Subang Jaya within the Petaling District of Greater Kuala Lumpur, the hotel is positioned along Jalan Lapangan Terbang Subang, approximately an 8-minute drive from Sultan Abdul Aziz Shah Airport (formerly Subang Airport). Subang Jaya is a vibrant hub for various businesses and industries, making it a popular location for events, trade shows, and exhibitions. The hotel is estimated to open in Q3 2026. The hotel will offer a range of facilities including an all-day dining restaurant, bars, a swimming pool, fitness center, one ballroom, and three meeting rooms, with a total event space of 965 sqm.

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.