Guest Experience Specialist

Renaissance Hotels; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality brand in Kuala Lumpur is seeking Guest Experience Experts to provide exceptional service to guests during their stay. Responsibilities include addressing guest requests, processing operational needs, and sharing local highlights. Preferred candidates have a high school diploma or equivalent, but no prior experience is necessary. This role requires employees to be active and hands-on to ensure a memorable stay for every guest.

Qualifications

• No related work experience required.
• No supervisory experience required.

Responsibilities

• Deliver a wide range of guest services throughout their stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality brand in Kuala Lumpur is seeking Guest Experience Experts to provide exceptional service to guests during their stay. Responsibilities include addressing guest requests, processing operational needs, and sharing local highlights. Preferred candidates have a high school diploma or equivalent, but no prior experience is necessary. This role requires employees to be active and hands-on to ensure a memorable stay for every guest.