Guest Experience & Services Manager

Club Med; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading international resort company in Malaysia is seeking a G.O Room Division Manager to ensure high-quality hotel services and manage teams efficiently. Responsibilities include adhering to standards, managing budgets, and maintaining compliance with health and safety rules. Ideal candidates will be organized, attentive, and detail-oriented. Join us for an exceptional work experience at our resort in Ipoh, where you'll enjoy the facilities and activities we offer.

Qualifications

• Strong organizational skills to make customers feel at home.
• Ability to offer personalized service and a unique experience.
• Meticulous with an impeccable sense of service.

Responsibilities

• Ensure working comfort with high-quality professional equipment.
• Guarantee hotel service quality and adherence to standards.
• Manage administration and cash flow for the village.
• Ensure customer offer compliance with Club Med standards.
• Set budget targets and implement action plans.
• Manage and support teams to achieve results.
• Ensure compliance with legal and sales procedures.
• Maintain quality of services and property.

Skills

Discretion

Attention to detail

Customer service

Job description

A leading international resort company in Malaysia is seeking a G.O Room Division Manager to ensure high-quality hotel services and manage teams efficiently. Responsibilities include adhering to standards, managing budgets, and maintaining compliance with health and safety rules. Ideal candidates will be organized, attentive, and detail-oriented. Join us for an exceptional work experience at our resort in Ipoh, where you'll enjoy the facilities and activities we offer.