Guest Experience & Park Operations Lead

Genting Malaysia; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational conglomerate in leisure and hospitality is seeking an operations manager at their resort in Pahang, Malaysia. The ideal candidate will oversee daily park operations, ensuring safety and guest satisfaction while managing operational teams and vendor relationships. Candidates should have a Bachelor's degree and at least 5 years of relevant experience. This role offers a chance to be part of exciting developments in the company's future.

Qualifications

• 5+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.
• Familiarity with safety protocols, crowd management and guest experience strategies.

Responsibilities

• Lead and manage daily park operations, including guest services, maintenance, horticulture, and retail.
• Oversee staffing schedules, training, and performance for operational teams.
• Ensure safety, cleanliness, and regulatory compliance across all areas of the park.
• Manage vendor relationships and third-party service providers (e.g., security, F&B, cleaning).
• Monitor guest feedback and implement service improvements.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Education

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration

Job description

A leading multinational conglomerate in leisure and hospitality is seeking an operations manager at their resort in Pahang, Malaysia. The ideal candidate will oversee daily park operations, ensuring safety and guest satisfaction while managing operational teams and vendor relationships. Candidates should have a Bachelor's degree and at least 5 years of relevant experience. This role offers a chance to be part of exciting developments in the company's future.