Guest Experience Manager (Based in Sg Long, Kajang)

Talent Recruit; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality recruitment firm is seeking an experienced Guest Experience Manager to oversee operations in Sungai Long, Kajang. The successful candidate will enhance the overall guest experience, manage staff, and ensure compliance with safety standards. Applicants should hold a relevant degree and possess strong leadership skills. The role requires working during weekends and holidays.

Qualifications

• Proven experience in hospitality or customer service management.
• Strong leadership and communication skills to manage teams.
• Adaptable and able to work in a fast-paced environment.

Responsibilities

• Oversee daily operations of attractions for efficiency.
• Manage and enhance guest experience with high service standards.
• Develop strategies to increase visitor numbers.

Skills

Leadership

Communication

Customer service

Problem-solving

Education

Diploma or Bachelor's Degree in Hospitality, Tourism, Business, or related field

Job description

Guest Experience Manager (Based in Sungai Long, Kajang)

We are representing a client in the hospitality industry. Due to recent expansion, they are looking for an experienced Guest Experience Manager to be based in Sungai Long, Kajang.

Working Hours: 8.30am - 5.30pm / 6 days

Job Responsibilities

• Oversee the daily operations of attractions to ensure smooth and efficient functioning.
• Manage and enhance the overall guest experience by maintaining high service standards.
• Develop and implement strategies to increase visitor numbers and drive attendance.
• Lead, train, and supervise staff to deliver excellent customer service and operational efficiency.
• Monitor and manage budgets, ensuring cost-effectiveness and profitability.
• Oversee facility maintenance to ensure attractions are safe, functional, and well-presented.
• Ensure compliance with all health, safety, and regulatory requirements.
• Address guest feedback, inquiries, and complaints with professionalism and care.
• Collaborate with the marketing team to promote attractions and support special events.
• Prepare reports on operational performance, guest satisfaction, and financial results.
• Continuously identify opportunities for process improvements and innovative guest experiences.

Requirements

• Diploma or Bachelor's Degree in Hospitality, Tourism, Business, or related field.
• Proven experience in hospitality or customer service management.
• Strong leadership and communication skills to manage teams and interact with guests.
• Problem‑solving, adaptable, and able to work in a fast‑paced environment.
• Customer-focused with a commitment to safety and service excellence.
• Willing to work on weekends, public holidays, and peak seasons.

How to Apply

Interested candidates may apply online or email updated resume to revathiy(at)talentrecruit.com.my or ryan(at)talentrecruit.com.my.
Only shortlisted candidates will be notified.