Guest Experience Lead – Front Desk & Service

Ormond Hotels Group; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A modern hospitality group in Sepang, Malaysia seeks a customer-focused individual to deliver exceptional service to guests. Responsibilities include managing guest inquiries, ensuring a seamless reception experience, and collaborating with various departments. Candidates should possess strong communication skills and a positive attitude. Opportunities for career growth and development are available within this dynamic team.

Benefits

Competitive remuneration packages

Career growth opportunities

Training and development

Qualifications

• Experience in a customer-focused industry.
• Ability to deliver high-level customer service.
• Professional grooming standards.

Responsibilities

• Provide friendly and responsive service from arrival to departure.
• Ensure efficient guest reception experience.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service

Communication skills

Positive attitude

Multi-tasking

Social media savvy

Job description

A modern hospitality group in Sepang, Malaysia seeks a customer-focused individual to deliver exceptional service to guests. Responsibilities include managing guest inquiries, ensuring a seamless reception experience, and collaborating with various departments. Candidates should possess strong communication skills and a positive attitude. Opportunities for career growth and development are available within this dynamic team.