Guest Experience Executive | Hospitality & Ops | Commission

Ez Rent; Taiping; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing homestay management company in Taiping is searching for a passionate Customer Service Executive to enhance guest experiences. This role involves responding to inquiries, solving problems, and coordinating with teams to ensure satisfaction. Ideal candidates will be fluent in English, Bahasa Malaysia, and Chinese, possess strong communication skills, and show a proactive attitude. Enjoy a clear career path based on performance with a basic salary between RM2,000 and RM2,500, plus commissions. Apply now to be part of a thriving hospitality team.

Benefits

EPF & SOCSO

Medical Leave

Commission for successful bookings

Clear career progression based on performance

Qualifications

• Proficient in handling customer queries on various platforms.
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness to learn beyond customer service responsibilities.

Responsibilities

• Respond promptly to guest enquiries via messaging platforms.
• Assist guests before, during, and after their stay.
• Ensure smooth guest experience at all times.
• Coordinate with operations team to resolve on-site matters.
• Support booking-related tasks and basic sales enquiries.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Chinese

Strong communication skills

Interpersonal skills

Problem-solving

Proactive attitude

Job description

A growing homestay management company in Taiping is searching for a passionate Customer Service Executive to enhance guest experiences. This role involves responding to inquiries, solving problems, and coordinating with teams to ensure satisfaction. Ideal candidates will be fluent in English, Bahasa Malaysia, and Chinese, possess strong communication skills, and show a proactive attitude. Enjoy a clear career path based on performance with a basic salary between RM2,000 and RM2,500, plus commissions. Apply now to be part of a thriving hospitality team.