Guest Experience Concierge - Mall Services & Safety

Nawawi Tie; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local hospitality business in Putrajaya is seeking a Concierge to ensure a pleasant experience for shoppers and visitors. Responsibilities include acting as the first point of contact, providing information about the mall and transport options, assisting with inquiries, and ensuring a well-maintained concierge counter. The role requires SPM or equivalent education, customer service experience, and fluency in Bahasa Malaysia and English. Shift work, including weekends, is mandatory.

Qualifications

• 1 year of experience in customer service, hospitality, or retail.
• Ability to handle difficult situations confidently.
• Good general knowledge of nearby landmarks and transportation.

Responsibilities

• Act as the first point of contact for shoppers and commuters.
• Provide information on mall directory and transport options.
• Assist customers in need and manage lost & found items.
• Maintain logs, reports, and daily checklists.

Skills

Customer service

Fluent in Bahasa Malaysia

Fluent in English

Basic computer skills

Education

SPM qualification or Certificate/Diploma in relevant fields

Job description

A local hospitality business in Putrajaya is seeking a Concierge to ensure a pleasant experience for shoppers and visitors. Responsibilities include acting as the first point of contact, providing information about the mall and transport options, assisting with inquiries, and ensuring a well-maintained concierge counter. The role requires SPM or equivalent education, customer service experience, and fluency in Bahasa Malaysia and English. Shift work, including weekends, is mandatory.