Guest Experience Concierge

LBS Bina Group Berhad; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain in Petaling Jaya is looking for a Front Desk Agent to ensure outstanding guest service and manage check-in/check-out processes. The ideal candidate will have SPM qualifications and experience in a 4- or 5-star hotel environment, with excellent communication skills in Bahasa Malaysia and English. This position demands a proactive team player who is passionate about hospitality.

Qualifications

• Minimum qualification: SPM.
• Previous experience in a luxury 4- or 5-star hotel.
• Proficient in Microsoft Office and tech-savvy.
• Able to communicate effectively in Bahasa Malaysia and English.

Responsibilities

• Deliver exceptional guest service according to hotel standards.
• Verify that guests receive the best possible service.
• Register hotel guests per Front Office procedures.
• Coordinate room status updates with housekeeping.

Skills

Guest service

Communication

Teamwork

Problem-solving

Education

SPM

Tools

Microsoft Office

Opera System

Job description

A luxury hotel chain in Petaling Jaya is looking for a Front Desk Agent to ensure outstanding guest service and manage check-in/check-out processes. The ideal candidate will have SPM qualifications and experience in a 4- or 5-star hotel environment, with excellent communication skills in Bahasa Malaysia and English. This position demands a proactive team player who is passionate about hospitality.