Guest Experience Center Specialist — Hotel Operations

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury international hotel chain in Ipoh, Malaysia, is seeking a Service Centre Officer to manage guest requests and coordinate communications for smooth operations. The ideal candidate must have at least 1 year of experience in hospitality or customer service and excellent English, Cantonese, and Putonghua skills. Join a work environment that supports personal growth and offers competitive benefits.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Qualifications

• At least 1 year of relevant experience in the Hotel or Customer Service Industry.
• Willing to work on shifts.

Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide and record all guest messages and wake-up calls.
• Fulfill guest needs as requested according to the established standard.
• Answer general inquiries and explain latest F&B promotion.
• Perform any other duties as assigned by Management.

Skills

Customer oriented

Interpersonal skills

Multi-tasking skills

Fluent in English

Proficient in Cantonese

Proficient in Putonghua

Job description

A luxury international hotel chain in Ipoh, Malaysia, is seeking a Service Centre Officer to manage guest requests and coordinate communications for smooth operations. The ideal candidate must have at least 1 year of experience in hospitality or customer service and excellent English, Cantonese, and Putonghua skills. Join a work environment that supports personal growth and offers competitive benefits.