Guest Experience Associate - Service Crew

Berjaya Starbucks Coffee Company Sdn Bhd; Permatang Pauh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee company in Penang is seeking customer service staff to warmly welcome guests and provide excellent service in a high-volume environment. The role requires good command of English and Malay, along with a cheerful demeanor. Responsibilities include maintaining hygiene standards, upselling items, and ensuring daily cleanliness. The company offers employee meals, paid leaves, and promotional discounts.

Benefits

Employee meals & Beverage

Paid leaves, Medical & Insurance

Learning & Career Advancement

Employee Discount

Uniform provided

Qualifications

• Good command of spoken English and Malay.
• Pleasant, friendly, cheerful, and able to work under pressure.
• At least 1 year of experience in customer service or relevant experience in F&B.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer service in a timely manner.
• Upsell promotional items.
• Ensure food hygiene and safety standards are maintained.
• Maintain day to day outlet cleanliness.
• Execute any other duties as assigned.

Skills

Customer Service

Spoken English

Spoken Malay

Job description

A leading coffee company in Penang is seeking customer service staff to warmly welcome guests and provide excellent service in a high-volume environment. The role requires good command of English and Malay, along with a cheerful demeanor. Responsibilities include maintaining hygiene standards, upselling items, and ensuring daily cleanliness. The company offers employee meals, paid leaves, and promotional discounts.