Customer Support Associate Engineer

SWIFT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial messaging leader is offering an internship in Kuala Lumpur, focusing on customer relations within their Global Support & Delivery team. The ideal candidate is a university student or recent graduate majoring in a related field, proficient in Japanese and English. Responsibilities include connecting with clients, assisting the Order-to-Cash team, and collaborating across teams. This role provides real-world impact, mentorship, and a chance to build essential skills in a diverse, supportive environment.

Benefits

Paid internship

Hands-on training

Dedicated mentoring

Qualifications

• Student or recent graduate with a Bachelor's Degree in relevant field.
• Proficiency in written and spoken Japanese.
• Effective communication with diverse cultures.

Responsibilities

• Connect with clients to resolve inquiries.
• Assist the Order-to-Cash team with documentation.
• Collaborate with teams across Swift.

Skills

Proficiency in Japanese

Strong English communication skills

Organizational skills

Time management skills

Basic IT troubleshooting

Education

Bachelor’s Degree in Software Engineering, Information Technology, Cyber Security, or related field

Tools

Microsoft Office

ERP systems

Job description

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What to Expect

As part of our Global Support & Delivery team, you’ll play a key role in ensuring smooth interactions between Swift and our global clients. This internship is designed to give you hands-on experience in a fast-paced, international environment where customer satisfaction and operational excellence go hand in hand.

• Be the voice of Swift: Connect with clients via email and phone, resolving inquiries and building trust with financial institutions worldwide.
• Support critical processes: Assist the Order-to-Cash team with documentation, process improvements, and day-to-day operational tasks that keep our business running efficiently.
• Collaborate across borders: Work closely with teams across Swift to deliver exceptional customer experiences and meet shared goals.
• Drive quality in a dynamic setting: Manage multiple tasks in a fast-paced environment while maintaining accuracy and high standards.

What Will Make You Successful

• A university student or recent graduate with a Bachelor’s Degree in Software Engineering, Information Technology, Cyber Security, or a related field.
• Proficiency in Japanese (spoken and written) and strong English communication skills.
• A clear communicator who enjoys connecting with people from diverse cultures.
• Proactive, adaptable, and eager to learn new skills in a global business setting.
• Organized with strong time management skills.
• Familiarity or interest in tools like Microsoft Office, ERP systems, and basic IT troubleshooting is a plus.

Why You’ll Love This Role

• Work on real projects that impact the global financial ecosystem.
• Learn from experienced professionals in a collaborative, supportive environment.
• Gain exposure to the end-to-end Order-to-Cash process and understand how it drives customer success.
• Build transferable skills in communication, collaboration, and problem-solving.
• Enjoy a paid internship with hands-on training and dedicated mentoring.

What We Offer

• We put you in control of career
• We give you a competitive package
• We help you perform at your best
• We help you make a difference
• We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.