Growth Ops Associate: Merchant Activation

Razorpay; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading fintech company is seeking a Growth Operations Associate in Malaysia to support the activation and engagement of SME merchants. The ideal candidate will facilitate smooth transitions for merchants from onboarding to active use, focusing on improving conversion rates through structured coordination and communication strategies. Candidates should possess 3-4 years of relevant experience in operations or customer success, demonstrating strong communication and organizational skills in a fast-paced environment. This role is crucial in translating merchant interest into revenue impact, ensuring sustained engagement.

Qualifications

• 3–4 years experience in operations, customer success, or merchant onboarding.
• Strong communication skills required for effective collaboration.
• Organized and detail-oriented working style essential.

Responsibilities

• Drive operational excellence from activation and re-engagement workflows.
• Collaborate to implement communication flows and campaign messaging.
• Track merchant progress across onboarding stages.

Skills

Communication

Team coordination

Organizational skills

Detail-oriented

Tools

CRM tools

Job description

A leading fintech company is seeking a Growth Operations Associate in Malaysia to support the activation and engagement of SME merchants. The ideal candidate will facilitate smooth transitions for merchants from onboarding to active use, focusing on improving conversion rates through structured coordination and communication strategies. Candidates should possess 3-4 years of relevant experience in operations or customer success, demonstrating strong communication and organizational skills in a fast-paced environment. This role is crucial in translating merchant interest into revenue impact, ensuring sustained engagement.