Growth Marketing & CLM Lead (Mandarin-Speaking)

BID Operations; Kuala Lumpur; Hybrid; MYR 100,000 - 130,000; Full time

Job summary

A leading client operations provider in Kuala Lumpur is looking for a passionate Marketing Manager – CLM & Growth to enhance client lifecycle management and spearhead growth initiatives. The successful candidate will exhibit a strong background in CRM and hands-on execution, with a focus on optimizing client journeys from acquisition to retention. Applicants should possess excellent communication and analytical skills alongside experience in data-driven marketing. This role offers a hybrid work arrangement and career growth opportunities.

Benefits

Competitive healthcare coverage

Flexible dress code

Complimentary snacks and beverages

Opportunities for career growth

Gym benefits

Vibrant work culture

Qualifications

• 5+ years of experience in CRM, CLM, or Growth Marketing.
• Proven ability to design and execute lifecycle campaigns.
• Fluent in English; proficiency in Mandarin is a strong advantage.

Responsibilities

• Develop and implement CLM strategies for client retention.
• Collaborate with cross-functional teams for seamless client experience.
• Monitor campaign ROI and performance metrics.

Skills

CRM

Campaign management

Data-driven marketing

Client engagement

Project management

Analytical mindset

Communication skills

Education

Bachelor’s degree in Marketing or related field

Master’s degree

Tools

HubSpot

Salesforce

Excel

Google Analytics

Job description

A leading client operations provider in Kuala Lumpur is looking for a passionate Marketing Manager – CLM & Growth to enhance client lifecycle management and spearhead growth initiatives. The successful candidate will exhibit a strong background in CRM and hands-on execution, with a focus on optimizing client journeys from acquisition to retention. Applicants should possess excellent communication and analytical skills alongside experience in data-driven marketing. This role offers a hybrid work arrangement and career growth opportunities.