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Group Technical Support/Technician

Pakai Industries Berhad

Beranang

On-site

MYR 20,000 - 100,000

Full time

3 days ago
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Job summary

A manufacturing company in Selangor is seeking individuals for a role focused on providing installation and technical support for their products. Ideal candidates should have a Certificate/TVET in Plumbing or Electrical, with at least three years of experience. They will handle technical issues, liaise with suppliers, and provide excellent customer service. Competitive salary and opportunities for career growth are offered.

Benefits

Competitive basic salary
Group Hospitalization medical coverage
Personal Accident and Term Life Insurance coverage
Career development opportunities

Qualifications

  • Minimum 3 years of working experience in related field.
  • Hands-on experience in Plumbing and Electrical installation.
  • Willingness to work in Semenyih Hi-Tech.

Responsibilities

  • Provide installation and technical configuration service.
  • Manage technical issues professionally and efficiently.
  • Liaise with suppliers to resolve product issues.

Skills

Troubleshooting
Customer service
Technical configuration
Communication

Education

Certificate/TVET in Plumbing/Electrical
Job description

Job Responsibility

Job Description

  • Provide installation, setup, and technical configuration service of company products to internal and external customers.
  • Manage all technical issues of company products through professional customer service.
  • Carry out on-site installation and preventive maintenance briefing.
  • Repair faulty products through proper diagnosis and troubleshooting.
  • Liaise with suppliers to resolve product issues.
  • Communicate with the team, suppliers and customers through email, phone calls, messages, and WhatsApp.
  • Record daily activities and submit them to the Head Of Department before the deadline.
  • Doing product briefings to the relevant team members and advising the team on product accessories needed.
  • Produce service and complaint reports.
  • Assist in product technical documentation.

Job Requirements

  • Candidate must possess with minimum Certificate/TVET in Plumbing/Electrical or in any related field.
  • At least three (3) years of working experience in the related field is required for this position.
  • Hands on experience in Plumbing, Sanitaryware, Electrical and water dispenser installation.
  • Exposure to plastic manufacturing, especially in kitchen and bathroom products is an advantage.
  • Applicants must be willing to work in Semenyih Hi-Tech.

Job Benefits

  • Competitive basic salary
  • Group Hospitalization medical coverage, Personal Accident and Term Life Insurance coverage.
  • Vast opportunities for career development and growth!
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