Group Lead - Search Operations - Kuala Lumpur

TikTok; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading social media platform is seeking a Group Lead - Search Operations in Kuala Lumpur. The role involves growing and scaling teams, managing operations, and improving user experience through effective leadership and strategic analysis. Ideal candidates will have a Bachelor's degree, strong communication skills, and at least 2 years of experience in a leadership role. This is a full-time position with a dynamic team focused on innovation and efficiency.

Qualifications

• Minimum 2 years of leadership experience managing managers in fast-paced environments.
• Demonstrated experience in quality management and performance reviews.
• Ability to conduct complex data analysis and derive actionable insights.

Responsibilities

• Lead, motivate, and support a large team within a demanding environment.
• Manage data collection to achieve productivity targets and reduce costs.
• Develop effective cross-functional partnerships to support operations.

Skills

Leadership experience

Quality management

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree or equivalent

Advanced degree preferred

Job description

Group Lead - Search Operations - Kuala Lumpur

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products, and drive increased traffic and GMV.

The Group Leader will be responsible for growing and scaling large teams via internal development mechanisms, managing a group of team leaders of diverse experience levels, and maintaining customer relationships by improving response and delivery times while enhancing the efficiency of existing processes and procedures to boost internal capacity.

• Lead, motivate, and support a large team within a time‑sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management, and career development.
• Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to help the team achieve their full potential, maintain high standards & quality of work, and ensure strong delivery.
• Manage data collection for updating metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service.
• Develop effective and efficient cross‑functional partnerships to support operations and influence action.
• Create, develop and maintain training management related items for onsite teams, such as onboarding plans, knowledge enablement scores, and training success rate.
• Work closely with cross‑functional departments, including legal and safety, to ensure compliance.

Qualifications

Minimum Qualifications:

• Bachelor’s degree or equivalent education/experience; advanced degree preferred.
• Minimum 2 years of leadership experience managing managers and scaling operations teams within T&S/Tech or related fields, with proven ability to grow and scale large teams in fast‑paced environments.
• Demonstrated experience in quality management, performance reviews, and coaching, with a focus on leadership culture, team engagement, and motivation.
• Excellent communication skills with a proven track record of collaborating effectively across global partners and cross‑functional stakeholders.
• Strong interpersonal skills, sound judgment, and the ability to train, mentor, and coach team members.
• Strong analytical skills with the ability to conduct complex data analysis, derive insights, and translate them into actionable strategies.
• Proven ability to develop strategies, prioritize projects, and deliver high‑quality outcomes under time constraints.