Group Insurance Administrator - Health Insurance

Cayman First Insurance; George Town; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading insurance provider in George Town seeks a Group Insurance Administrator responsible for maintaining member records, managing policy administration, and providing system support. The ideal candidate has at least two years of data entry experience, strong attention to detail, and excellent communication skills. Competitive compensation and benefits offered.

Benefits

Discretionary bonus

Subsidized health insurance

Preferred home and motor insurance

Work-life balance

Qualifications

• Minimum two years' experience in data entry and filing.
• Knowledge of basic accounting.
• Extensive knowledge of user-based office technology.

Responsibilities

• Maintain and update health system records and supporting documentation.
• Manage policy administration including reinstatements and renewals.
• Provide system support such as portal updates and user setup.

Skills

Data entry

Interpersonal skills

Attention to detail

Oral communication

Written communication

Education

High school diploma or higher

Tools

Office technology

Job description

ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

PURPOSE OF JOB

Reporting to the Service Manager, the Group Insurance Administrator is responsible for accurately adding and amending member records on our group insurance operating system, processing new business documents, scanning and filing correspondence, printing ID cards, and assisting with the monthly premium invoicing cycle.

JOB RESPONSIBILITIES

• Maintain and update health system records, supporting documentation, and required logs.
• Manage policy administration, including reinstatements, renewals, lapses, and accurate entry of rates.
• Organize and file documentation, ensuring digital records are scanned and hard copies stored appropriately.
• Respond to broker and customer queries professionally, escalating complex matters to the Operations Supervisor or Service Manager as necessary.
• Provide system support such as portal updates, user setup, and password resets.
• Prepare and dispatch monthly premium bills, reconciling discrepancies and following up to resolution.
• Collaborate with Customer Care, Claims, and Underwriting teams to address customer needs effectively.
• Contribute to departmental performance by meeting KPIs and supporting special projects as assigned.
• Perform other duties as required to support operational efficiency.

QUALIFICATIONS

• A high school diploma or higher.
• Minimum two years' experience in data entry and filing.
• Knowledge of basic accounting.
• Strong attention to detail and accurate data entry.
• Excellent interpersonal skills to effectively interact with internal teams and external stakeholders.
• Excellent oral and written communication skills.
• Extensive knowledge of user-based office technology.
• Pursue and obtain a professional designation in life or health insurance, such as HIA.
• A strong team player that can provide support to others when necessary.

COMPENSATION & BENEFITS

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.