Group Customer Development Manager

Kimberly-Clark Worldwide; Selangor; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading consumer goods company is seeking a Group Customer Development Manager to drive eCommerce success. This role requires strong knowledge of Modern Trade, excellent communication, and analytical skills. Responsibilities include developing and monitoring business plans, managing budgets, and engaging key accounts. The ideal candidate will hold a Bachelor's degree and possess a proven sales track record. Join a company committed to sustainability and inclusivity, offering competitive salaries and hybrid working arrangements.

Benefits

Competitive salary

Career development opportunities

Health & well-being activities

Volunteering leave

Qualifications

• Strong command of English and ability to converse in Malay or Mandarin.
• Proven track record in driving sales and managing high-value accounts.
• Experience in eCommerce account management.

Responsibilities

• Develop business plans for eCommerce accounts and achieve sales KPIs.
• Manage Trade Promotional budget and forecast demand.
• Implement promotion strategies aligned with sales and marketing plans.
• Engage customers and manage eCommerce key accounts operations.
• Establish strategic relationships with stakeholders.

Skills

Strong knowledge of Modern Trade platform

Excellent communication

Negotiation skills

Relationship management

Analytical skills

Problem-solving skills

Drive to deliver on KPIs

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Excel

Job description

Group Customer Development Manager - MT

Job Description

Your Job:

The Group Customer Development Manager, Modern Trade is responsible to achieve the company’s strategic objectives by leveraging his/her knowledge of KC products and categories, internal and external sales and marketing data, customer management, negotiation and trade operations. Adequate management and influencing skills to solve customer’s issues, and to motivate key accounts team towards achieving key objectives.

In your Group Customer Development Manager, Modern Trade role, you’ll help us deliver better care for billions of people around the world.

About Us

People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world.

Role Overview & Primary Accountabilities

• Develops, implements, monitors business plans towards the achievement of targets in eCommerce accounts. Responsible for the achievement of sales KPIs of the assigned portfolios. Contributes to the growth and operating results of the company by developing KC’s business in these direct & indirect accounts.
• Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast for responsible area.
• Initiate, develop, implement and evaluate promotion strategies and activities with assigned portfolios according to annual sales, marketing, and category plans. Consistent application of business management and analysis tools (PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds.
• Responsible to provide daily customers engagement and business-building activities to customers in the assigned protfolio to ensure sales targets are achieved within budget spend rate. Manages and provides direction to the team of eCommerce key accounts and operation to execute e-store execution in line with the agreed business plans. Engages customers at varying positions and levels of experience and establishes strategic, cross-functional relationships and regular dialogue with key stakeholders.
• Implement Customer Trading Terms, Business Plans, Financial Viability Analysis recommendations, and trade pricing strategy. Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.

Essential Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong knowledge of Mordern Trade platform.
• Proven track record in driving sales and managing high-value accounts.
• Excellent communication, negotiation, and relationship management skills.
• Strong analytical skills (strong experience with Excel analysis necessary.
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly.
• Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs.
• Excellent command of English, the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) to communicate with various stakeholders.

About You

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

What’s on offer

Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation.

Primary Location

Kuala Lumpur Office

Additional Locations

…

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status or any other characteristic protected by law.