Group Account Director: Multi-Market CX Growth Leader

Wunderman Thompson; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A global marketing agency in Kuala Lumpur is seeking a seasoned Group Account Director to drive client success and strategic direction across multiple markets. This leadership role requires a focus on enhancing customer experience, leading teams, and collaborating with senior stakeholders. Ideal candidates will have a strong commercial instinct and exhibit exceptional people-first leadership qualities. This position offers a hybrid work environment.

Qualifications

• Experience shaping and growing client relationships with a focus on CX.
• Proven track record in leading teams and building trust with senior stakeholders.
• Ability to navigate complex, confidential environments.

Responsibilities

• Lead client success and strategic direction for multiple accounts.
• Oversee revenue forecasting and operational governance.
• Mentor future leaders within the team.

Skills

Business expansion

Client leadership

Commercial acumen

People-first leadership

Strategic thinking

Job description

A global marketing agency in Kuala Lumpur is seeking a seasoned Group Account Director to drive client success and strategic direction across multiple markets. This leadership role requires a focus on enhancing customer experience, leading teams, and collaborating with senior stakeholders. Ideal candidates will have a strong commercial instinct and exhibit exceptional people-first leadership qualities. This position offers a hybrid work environment.