Graduate Trainee Officer (Banking)

PERSOL; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a candidate for a customer service role. Responsibilities include making calls to users of credit cards, mortgage loans, or car loans for past dues, ensuring customer satisfaction, and effectively addressing inquiries. The ideal applicant should possess at least a diploma, have basic English communication skills, and be proficient in Bahasa. Candidates should also be willing to work until 7:45 PM. This is an excellent opportunity for those who are results-driven and enjoy teamwork. The environment is supportive for fast learners.

Qualifications

• Minimum requirement is a Diploma or Degree.
• Must have basic communication skills in English and proficiency in Bahasa.
• Candidate must be willing to work until 7:45 PM.

Responsibilities

• Make call for past due accounts like Credit Card, Mortgage Loan, or Car Loan users.
• Ensure customers have a consistent and superior experience.
• Identify and handle customer inquiries completely and accurately.

Skills

Basic communication skill in English

Good in Bahasa

Result-driven

Teamwork

Fast learner

Energetic

Education

Diploma/ Degree holder in any field

Job description

✅ Requirements

• Minimum a Diploma/ Degree holder in any field
• Basic communication skill in English and must be good in Bahasa
• Can deliver result as per requirement
• Good discipline and teamwork, fast learner and energetic
• Candidate must be willing to work until 7:45pm (OT claimable)

💡 Key Responsibilities

• Make call for past due account (Credit Card/ Mortgage Loan/ Car Loan user)
• Ensure existing and prospective customers have a consistent and superior experience
• Identify and handle customer inquiries completely and accurately to the satisfaction of the customer
• Target oriented

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