GPON Field Engineer (Northern)

Time dotCom Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications provider in Kuala Lumpur is seeking a Field Engineer to perform maintenance on fiber optic GPON splitters and associated facilities. Responsibilities include troubleshooting outages, auditing maintenance works, and ensuring quality standards. Candidates must have a relevant degree, at least 2 years of experience in telecommunications, and possess personal transport. The role demands strong problem-solving skills and a proactive attitude, with standby duties for outages expected. Comprehensive benefits are offered for you and your family.

Benefits

Comprehensive medical coverage

Wellness support

Employee assistance

Learning & growth opportunities

Cash rewards for certifications

Qualifications

• Minimum 2 years experience in telecommunications and fiber optic maintenance.
• Ability to perform fiber splicing is an advantage.
• Possession of personal transport.

Responsibilities

• Provide maintenance for fiber optic GPON Splitters and related facilities.
• Diagnose and troubleshoot outages or faults.
• Perform corrective maintenance and ensure customer satisfaction.
• Audit preventive maintenance works conducted by SI.
• Manage and prioritize multiple open issues.

Skills

Telecommunications knowledge

Fiber optic maintenance

Problem-solving

Communication skills

Education

Bachelor's Degree, Diploma, or Certificate in Electrical/Electronic/Communication Engineering

Job description

GPON (Gigabit Ethernet passive optical network) Field Engineer

Job Description

The Field Engineer will provide preventive and corrective maintenance to take care of fiber optic GPON Splitters, cable, and its associated facilities to ensure the network meets the agreed performance standard and customer needs. They will also participate in the entire activation and assurance process in meeting the schedule and commitments.

Responsibilities

• Diagnose, troubleshoot, and identify solutions to resolve outages or faults escalation from the internal team.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Resolve malfunctions or other crises when they arise and oversee repairs and technical improvements.
• Perform corrective maintenance when required and ensure the restoration works to the satisfaction of TIME dotCom customers.
• Perform checking/audit of the preventive maintenance works by the SI as and when necessary to ensure proper maintenance of onsite equipment.
• Perform on‑site acceptance test for infrastructure built and acceptance handover activities from interested parties.
• Ensure all MWO works done by the contractor meet the quality and standard required by the work order.
• Maintain the condition of all the tools, spares, and vehicles that are being assigned.
• Keep the superior informed of all activities related to the platform area.
• Maintain company reputation when dealing with external parties as well as when working at the site.
• Adhere to the company process, procedures, and policies for all activities.
• Ensure occupational health and safety requirements are adhered to.
• Stand by for GPON outages 24x7.
• Prioritize and manage several open issues at one time.
• Attend to all ad‑hoc tasks assigned by the superior/management team and support another platform group as and when necessary.

Requirements

• Bachelor's Degree, Diploma, or Certificate in Electrical/Electronic/Communication Engineering.
• Minimum 2 years experience and knowledge in telecommunications and fiber optic maintenance.
• The ability to perform fiber splicing would be an added advantage.
• Positive and energetic attitude.
• Have your own transport.

Our Commitment to You

• Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness support with an annual spending account for health‑related needs, alternative treatments, or even paid‑up premiums for personal insurance.
• Employee assistance during life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.