Global Visa & Documentation Specialist

Seven Star; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Kuala Lumpur is seeking a Documentation Specialist. This role involves managing processes related to visa applications, ensuring documentation is accurate and efficient. The ideal candidate will have 4-5 years of experience in administration, fluency in Mandarin, English, and Malay, and strong organizational skills. Join us to provide excellent service to our clients while maintaining high standards in documentation processes.

Qualifications

• 4–5 years of experience in office administration, operations support, or documentation processing.
• Experience in customer service or knowledge of mediation and conflict resolution is preferable.

Responsibilities

• Verify accuracy and completeness of client documents before submission.
• Manage online submissions and appointments through required portals/systems.
• Communicate with clients to guide them through document preparation.
• Maintain proper filing and digital records of applications.
• Provide excellent customer service by addressing queries.

Skills

Fluency in Mandarin

Fluency in English

Fluency in Malay

Organizational skills

Communication skills

Detail-oriented

Self-motivated

Education

Diploma or Bachelor’s degree in Business Administration, Hospitality, or related fields

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading service provider in Kuala Lumpur is seeking a Documentation Specialist. This role involves managing processes related to visa applications, ensuring documentation is accurate and efficient. The ideal candidate will have 4-5 years of experience in administration, fluency in Mandarin, English, and Malay, and strong organizational skills. Join us to provide excellent service to our clients while maintaining high standards in documentation processes.