Global Travel Key Accounts Leader

PentagonPlus; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel management company in Kuala Lumpur seeks an experienced Account Manager to maintain and expand client relationships. You'll be responsible for managing client contracts, onboarding new clients, and providing data-driven insights to optimize travel management. Ideal candidates have at least 5 years in customer service and account management, preferably within a Travel Management Company. Strong analytical skills and proficiency in Microsoft Dynamics are required. This role offers opportunities for professional growth and engagement in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in customer service and account management.
• Experience in Travel Management Company (TMC) account management is essential.
• Analytical, energetic, and customer-focused mindset.

Responsibilities

• Maintain and expand client relationships through regular communication and collaboration with internal teams.
• Renegotiate client contracts as needed to ensure retention and manage account profitability.
• Implement and onboard new clients while ensuring seamless transitions.
• Perform data analysis and provide consultative insights to clients to optimize their travel management.
• Collaborate with Sales & Operations Managers to support client objectives.
• Maintain accurate records using Microsoft Dynamics and assist credit control to ensure timely payments.
• Prepare monthly reports highlighting key achievements and areas of focus.

Skills

Customer service

Account management

Analytical skills

Tools

Microsoft Dynamics

Job description

A travel management company in Kuala Lumpur seeks an experienced Account Manager to maintain and expand client relationships. You'll be responsible for managing client contracts, onboarding new clients, and providing data-driven insights to optimize travel management. Ideal candidates have at least 5 years in customer service and account management, preferably within a Travel Management Company. Strong analytical skills and proficiency in Microsoft Dynamics are required. This role offers opportunities for professional growth and engagement in a fast-paced environment.