Global Support Executive

HSBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Kuala Lumpur is seeking a detail-oriented individual to manage trade settlements and enhance customer satisfaction. Successful candidates will demonstrate independent working capabilities, teamwork skills, and effective communication. A post-graduate diploma is preferred, alongside fluency in English and basic computer skills. This role may require non-standard Asian working hours.

Qualifications

• Post-graduate diploma or degree in any discipline.
• Minimum, basic computer knowledge.
• Ability to speak and understand English fluently, write business letters and reports.

Responsibilities

• Work independently and complete assigned tasks.
• Identify and elevate potential showstoppers.
• Build professional relationships with colleagues.

Skills

Fluent in English

Ability to build rapport

Basic computer knowledge

Education

Post-graduate diploma or degree

Job description

Why join us?

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Custody is a growing product line within the Custody business, especially within the Middle East regions, with solid securities and cash management offerings becoming a key client demand. This is a trade Settlements process which team is responsible to ensure clients trade instructions are processed accordingly as per the SLA ensuring they are settled on a timely basis.

The Opportunity:

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.

What you’ll do:

• Works well independently, complete assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
• Identify and elevate potential showstoppers.
• Participates in team meetings, activities, promotes team spirit and cohesiveness.
• Demonstrates adherence to core standards and behavior.
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Exhibit ownership of the business.
• Assist line manager/supervisor with managing day-to-day operations and training peers as needed.

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• Minimum, basic computer knowledge.
• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to build rapport with and relate to a wide range of people.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
• Able to work non-standard Asian hours (e.g. UK hours, Middle East Hours).

What additional skills will be good to have:

• Ability to multitask.
• Committed to equal employment opportunities.