Global STS Tier 1 Specialist — Hybrid, ServiceNow

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading pharmaceutical company in Petaling Jaya, Malaysia, seeks an STS Tier 1 Associate Specialist to manage customer inquiries and ensure high-quality service. Candidates should have a Bachelor's degree in accounting, finance, or business administration, and must possess strong communication and problem-solving skills. Fluency in English is required, with additional language skills preferred. This role offers a hybrid work arrangement.

Qualifications

• 1 year experience in General Accounting or Finance Shared Services is preferred.
• Fluency in English is a must; additional languages like Mandarin or Japanese are required.
• Understanding of STS processes is essential.

Responsibilities

• Execute STS SRD Tier 1 processes globally, ensuring quality and timely service.
• Provide customer support through ServiceNow and telephony.
• Collaborate with SRD Tier 2 analysts to ensure consistency.

Skills

Communication skills

Problem-solving skills

Analytical skills

Customer service mindset

Adaptability

Education

Bachelor's degree in accounting, finance, or business administration

Tools

Microsoft Office Apps

SAP ECC

ServiceNow

Job description

A leading pharmaceutical company in Petaling Jaya, Malaysia, seeks an STS Tier 1 Associate Specialist to manage customer inquiries and ensure high-quality service. Candidates should have a Bachelor's degree in accounting, finance, or business administration, and must possess strong communication and problem-solving skills. Fluency in English is required, with additional language skills preferred. This role offers a hybrid work arrangement.