Global Quality Leader - Lean Six Sigma & Ops Improvement

Teleperformance USA; Bayan Lepas; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading outsourcing company in Bayan Lepas, Malaysia is seeking a Quality Manager to lead a QA team and drive quality initiatives. This role requires overseeing quality improvement projects within the contact center environment and collaborating with cross-functional teams. Candidates should have a minimum of 3 years in management within BPO, strong Excel skills, and a passion for delivering excellent support experiences.

Qualifications

• 3+ years of demonstrated management ability in BPO or contact centers.
• Proven track record of collaborating with cross-functional groups.
• Experience driving quality improvement projects.

Responsibilities

• Set and drive the Quality strategy within the programs.
• Drive continuous improvement within supported programs.

Skills

Quality management experience in BPO

Management ability across diverse functions

Strong practical experience with Excel

Excellent communication skills

Strong critical thinking

Problem-solving skills

Education

Quality certification (e.g. Lean Six Sigma)

Tools

Excel

Job description

A leading outsourcing company in Bayan Lepas, Malaysia is seeking a Quality Manager to lead a QA team and drive quality initiatives. This role requires overseeing quality improvement projects within the contact center environment and collaborating with cross-functional teams. Candidates should have a minimum of 3 years in management within BPO, strong Excel skills, and a passion for delivering excellent support experiences.