Global Professional Practices Manager

HSBC; Kuala Lumpur; Hybrid; MYR 100,000 - 140,000; Full time

Job summary

A multinational banking institution in Kuala Lumpur is seeking an experienced Quality Assurance Manager to deliver a risk-based Quality Assurance review program. The role involves preparing reports, validating findings, and fostering a culture of quality within the audit function. Ideal candidates will have substantial experience in the Banking or Financial Services sector, strong communication skills, and a proven ability to influence stakeholders. This role offers a hybrid work model.

Qualifications

• Breadth of experience within the Banking or Financial Services sector.
• Practical experience with audit methodologies and risk assessment.
• Excellent written and spoken communication skills.

Responsibilities

• Deliver a risk-based Quality Assurance review program.
• Prepare detailed reports for senior management.
• Validate the resolution of QA and regulatory findings.
• Help drive a culture of quality and continuous improvement.

Skills

Experience in Banking or Financial Services

Audit methodologies knowledge

Stakeholder engagement

Analytical problem-solving skills

Excellent communication skills

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Work style: Hybrid Worker

Global Internal Audit provides independent, objective assurance to management and the risk and audit committees as to whether the framework of risk management, control, and governance processes, as designed and represented by management, is adequate and functioning.

We are currently seeking an experienced professional to join the Global Professional Practices (GPP) team in the role of Quality Assurance Manager. This will be a key role within the GPP team, it will be crucial to the execution of the Global Internal Audit (GIA) Quality Assurance and Improvement Programme (QAIP). You will be reporting to a Senior Quality Assurance Manager and working collaboratively with a global team.

The main goal of the QAIP is to ensure that GIA’s activities are effective and meet the Institute of Internal Audit (IIA) Standards, regulatory expectations, and GIA’s Internal Audit methodology.

The role supports GIA’s ambitions to be a valued and strategic internal audit partner, delivering coordinated, risk-based assurance and pragmatic insight to contribute to the bank’s success for the benefit of our shareholders and customers. We aim to set industry standards and drive digital innovation for better quality, efficient and effective assurance activities.

What you’ll do:

• Deliver a risk-based Quality Assurance review program, including continuous monitoring, thematic reviews and audit assessments (QA reviews) in accordance with IIA Standards, regulatory expectations, GIA’s QAIP and leading industry practice.
• Prepare detailed, high-quality reports for senior management, highlighting trends, risks and areas for continuous improvement.
• Communicate identified issues with stakeholders in a timely and proactive way, identifying root causes and assessing the possible strategic implications and solutions.
• Validate the resolution of QA and regulatory findings, ensuring timely and effective remediation by the audit team.
• Build effective and credible working relationships with all GIA staff, including the wider GPP team to deliver QA work and training programs consistently, efficiently and effectively.
• Help drive a culture of quality, continuous improvement, innovation and professional scepticism within the GIA function, including the use of data analytics and automation.

What you will need to succeed in the role:

• Breadth of experience within the Banking or Financial Services sector with a broad range of relevant experience, including but not limited to retail banking, corporate banking, compliance, risk, finance, Internal Audit, or External Audit.
• Practical experience with audit methodologies, risk assessment and control frameworks with a good understanding of industry regulations, and staying abreast of changes in the business, digital innovation and regulatory environment.
• Excellent written and spoken communication skills; with an ability to communicate with impact, ensuring information is articulated in a meaningful way to wide and varied audiences.
• Excellent stakeholder engagement, able to evidence influencing stakeholders and using compelling arguments to persuade and gain support and commitment from others.
• Strong analytical, problem-solving, organisational, lateral thinking and interpersonal skills, with the ability to apply knowledge of the business and market to make good and timely decisions.
• Action-oriented, showing how you take on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm, and proven ability to meet deadlines to support group objectives.