Global People Support Operations Lead

Roche; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global healthcare leader is seeking a People Support Operations Manager in Petaling Jaya, Malaysia. This role emphasizes process ownership in HR services and requires strong leadership, significant stakeholder interactions, and a creative approach to talent development. The ideal candidate will have extensive HR experience, preferably in a Shared Service Center, with a successful track record in managing teams across regions and functions, fostering a collaborative and engaging culture.

Qualifications

• 8-10 years of Human Resources experience, preferably in a Shared Service Center.
• Proven track record in regional or global service delivery teams.
• Strong leadership competencies and demonstrated success in change management.

Responsibilities

• Responsible for process planning, development, implementation across regional PSS operations.
• Provide guidance to Team Leads and SMEs in navigating challenges.
• Cultivate strong partnerships with P&C Business Partners and senior leaders.
• Drive continuous improvements to increase productivity and quality.
• Provide leadership in a matrix organization and manage teams across borders.
• Lead talent development and build an engaging, customer-centric culture.
• Oversee change management to align system requirements and optimize processes.

Skills

HR and Shared Service Experience

Matrix and Cross-Cultural Acumen

Stakeholder and Customer Focus

Creative Leadership

Analytical Skills

Job description

A global healthcare leader is seeking a People Support Operations Manager in Petaling Jaya, Malaysia. This role emphasizes process ownership in HR services and requires strong leadership, significant stakeholder interactions, and a creative approach to talent development. The ideal candidate will have extensive HR experience, preferably in a Shared Service Center, with a successful track record in managing teams across regions and functions, fostering a collaborative and engaging culture.