Global Logistics Customer Experience Specialist

Maersk Group; Iskandar Puteri; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading logistics company based in Johor, Malaysia, is seeking a customer experience consultant. This role involves managing shipping processes, building relationships with customers, and ensuring smooth execution of shipments. Ideal candidates should have academic knowledge in logistics and supply chain, alongside strong communication skills. The position offers opportunities for career development and a motivating workplace focused on customer satisfaction.

Benefits

Career development program

Comprehensive learning plan

Motivating workplace

Qualifications

• 0-2 years of industry experience in logistics.
• Strong communication and presentation skills.
• Willingness to implement new initiatives.

Responsibilities

• Manage shipping instructions and send to carriers.
• Onboard customers and build collaborative relationships.
• Proactively track shipments and suggest solutions.

Skills

Good command of written and spoken English

Excellent communication skills

Good Excel skills

Analytical skills

Positive attitude

Problem solver

Team player

Education

Academic knowledge in logistics & supply chain management

Job description

A leading logistics company based in Johor, Malaysia, is seeking a customer experience consultant. This role involves managing shipping processes, building relationships with customers, and ensuring smooth execution of shipments. Ideal candidates should have academic knowledge in logistics and supply chain, alongside strong communication skills. The position offers opportunities for career development and a motivating workplace focused on customer satisfaction.