Global Learning & People Solutions Lead

F. Hoffmann-La Roche Gruppe; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A global healthcare company is seeking a leader in HR services to drive customer support and service delivery. In this role, you will lead teams, manage change initiatives, and collaborate across functions to ensure high-quality service. Ideal candidates will have over 7 years of experience in HR services, strong leadership skills, and the ability to thrive in a global environment. Fluency in English is required and knowledge of additional languages is a plus.

Benefits

Opportunities for personal and professional development

Inclusive workplace culture

Comprehensive healthcare benefits

Qualifications

• 7+ years of relevant experience within HR/Learning services delivery.
• Proven track record of leading global service delivery teams.
• Experience in managing customer relations and partnerships.

Responsibilities

• Lead and facilitate people processes in line with Roche Leadership commitments.
• Build strong partnerships with key internal stakeholders.
• Ensure consistent and reliable service delivery for customers.

Skills

Customer service orientation

Leadership skills

Change management

Analytical skills

Problem-solving

Proficiency in English

Education

Bachelor’s degree in Management, Human Resources, or a related field

Tools

Cornerstone or other cloud-based learning management solutions

Job description

A global healthcare company is seeking a leader in HR services to drive customer support and service delivery. In this role, you will lead teams, manage change initiatives, and collaborate across functions to ensure high-quality service. Ideal candidates will have over 7 years of experience in HR services, strong leadership skills, and the ability to thrive in a global environment. Fluency in English is required and knowledge of additional languages is a plus.