Global IT Systems Engineer & Helpdesk (Multilingual)

PERSOL; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider is looking for a System Engineer/Helpdesk/Service Desk Analyst in Kuala Lumpur, Malaysia. You will provide 1st and 2nd level IT support and troubleshoot various IT issues. The ideal candidate should have at least 3 years of experience in large enterprises and a Diploma in Computer Science. Proficiency in multiple languages including English, Malay, and Chinese is required. This role involves supporting basic IT infrastructure and managing IT services across different locations.

Qualifications

• 3+ years of desk side work experience in large enterprise companies.
• Strong knowledge in User & VIP Support and ITIL methodology.
• Proficiency in spoken and written English, Malay, Chinese.

Responsibilities

• Provide 1st and 2nd level IT support including desktop related technical assistance.
• Troubleshooting and resolving customer issues with Windows.
• Using remote administration tools to resolve issues on desktops and laptops.

Skills

User & VIP Support

ITIL methodology

Problem solving

Analytical skills

Education

Diploma in computer science or equivalent

Tools

Microsoft Office

Windows OS

Mac OS

Job description

A leading IT solutions provider is looking for a System Engineer/Helpdesk/Service Desk Analyst in Kuala Lumpur, Malaysia. You will provide 1st and 2nd level IT support and troubleshoot various IT issues. The ideal candidate should have at least 3 years of experience in large enterprises and a Diploma in Computer Science. Proficiency in multiple languages including English, Malay, and Chinese is required. This role involves supporting basic IT infrastructure and managing IT services across different locations.