Global IT Support Engineer — On-site & Remote

Capco (The Capital Market Company Group); Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global financial services firm in Kuala Lumpur is seeking an IT Administrator to provide high-quality IT support for regional offices. The role involves troubleshooting software, managing hardware inventory, and collaborating with global IT teams to ensure seamless operations. Candidates should possess strong IT support experience, familiarity with ticketing systems (ServiceNow), and the ability to manage both remote and on-site assistance. Flexibility with shift coverage is required.

Qualifications

• Experience with ITIL practices in ticket logging and resolution.
• Ability to provide desktop support via phone and email.
• Familiarity with managing workstation inventory.

Responsibilities

• Deliver high-quality IT support and ensure consistent standards.
• Respond to and triage support requests via ServiceNow.
• Install and troubleshoot software and hardware on-site.

Skills

IT support

Troubleshooting

Active Directory

VPN configuration

ServiceNow

Job description

A global financial services firm in Kuala Lumpur is seeking an IT Administrator to provide high-quality IT support for regional offices. The role involves troubleshooting software, managing hardware inventory, and collaborating with global IT teams to ensure seamless operations. Candidates should possess strong IT support experience, familiarity with ticketing systems (ServiceNow), and the ability to manage both remote and on-site assistance. Flexibility with shift coverage is required.