Global IT Support Engineer – End-User & Desktop Infra

Agoda; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online travel booking platform in Kuala Lumpur seeks an Office Support Technician to assist with hardware and software issues. The ideal candidate will have a diploma or degree in IT, a customer service mindset, and either experience or willingness to learn. This role involves supporting end-users, maintaining IT inventory, and ensuring systems meet security standards. Opportunities for fresh graduates are welcome in a diverse workplace.

Qualifications

• Fresh graduates and candidates with up to 3 years of experience are encouraged to apply.
• In-depth knowledge of Windows/MacOS in a corporate environment.
• Willing to travel, work shifts and be on-call.

Responsibilities

• Support global end-users in day-to-day hardware and software setup.
• Own all aspects of the local office support.
• Build laptops and set up workstations.

Skills

Customer service mindset

Excellent communication skills

Ability to work independently

Strong sense of ownership

Proficient in Windows or macOS

Education

Diploma or degree in Information Technology

Tools

Active Directory

Intune

SCCM

JAMF

Clonezilla

Job description

A leading online travel booking platform in Kuala Lumpur seeks an Office Support Technician to assist with hardware and software issues. The ideal candidate will have a diploma or degree in IT, a customer service mindset, and either experience or willingness to learn. This role involves supporting end-users, maintaining IT inventory, and ensuring systems meet security standards. Opportunities for fresh graduates are welcome in a diverse workplace.