Global IT Operations Lead — Infra, Helpdesk & Security

Elitez Pte Ltd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A technology services company in Kuala Lumpur is seeking an IT Operations Lead to manage and ensure the smooth operation of IT infrastructure and end-user support. The ideal candidate will oversee the IT Helpdesk team while ensuring high-quality IT service delivery across the organization. With 5–6 years of experience in IT operations and strong vendor management skills, you will drive compliance and performance improvements within the team.

Qualifications

• 5–6 years of experience in IT operations, application support, or infrastructure management.
• Minimum 2–3 years of experience leading an IT support/helpdesk team.
• Strong knowledge of infrastructure, networking, and cloud platforms.

Responsibilities

• Oversee day-to-day IT operations ensuring system reliability and performance.
• Lead and mentor the IT Helpdesk Support team.
• Ensure compliance with IT policies and security requirements.

Skills

Infrastructure management

Vendor management

Troubleshooting

Analytical skills

Leadership

Education

Bachelor’s degree in Information Technology

Tools

Microsoft 365

AWS

Azure

Salesforce

Jira

Job description

A technology services company in Kuala Lumpur is seeking an IT Operations Lead to manage and ensure the smooth operation of IT infrastructure and end-user support. The ideal candidate will oversee the IT Helpdesk team while ensuring high-quality IT service delivery across the organization. With 5–6 years of experience in IT operations and strong vendor management skills, you will drive compliance and performance improvements within the team.