Global IT Helpdesk Specialist - First-Line Tech Support

DHL Germany; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading international logistics company in Kuala Lumpur is seeking an IT Support Specialist to provide first-tier support and assist with desktop management. Candidates should have a diploma in Information Services and 1-2 years of experience. The role includes logging IT issues and supporting video conferencing events in a dynamic environment. Join a company that values creativity and resourcefulness.

Benefits

Strong career support in an international environment

Great culture and colleagues

Multifarious benefit program

Qualifications

• Experience with desktop maintenance and peripheral hardware/software.
• Knowledge of Microsoft XP, MS Outlook, and MS Office suite.
• Familiarity with network concepts like TCP/IP, DNS, DHCP.

Responsibilities

• Provide IT first tier support for all IT related issues.
• Log and resolve reported IT issues within agreed SLA.
• Support Video Conferencing and off-site meetings.

Skills

IT first tier support

User training

ServiceNow System

Video Conferencing support

Vendor management

Education

Diploma in Information Services

Tools

Microsoft Office Suite

VPN (SecureAccess)

Job description

A leading international logistics company in Kuala Lumpur is seeking an IT Support Specialist to provide first-tier support and assist with desktop management. Candidates should have a diploma in Information Services and 1-2 years of experience. The role includes logging IT issues and supporting video conferencing events in a dynamic environment. Join a company that values creativity and resourcefulness.