Global HR Service Center Champion

Abbott Laboratories; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global healthcare company is seeking a Customer Service Representative in Petaling Jaya, Malaysia. The ideal candidate will possess strong HR experience, excellent communication skills in English and Japanese, and the ability to provide exceptional customer support while managing multiple service inquiries. This role involves maintaining confidentiality, analyzing customer feedback, and enhancing service delivery processes. Competitive compensation is offered.

Qualifications

• 3 years of relevant experience or 5 years without a college degree.
• Expert knowledge in HR service technology tools.
• Proficiency in English and Japanese required.

Responsibilities

• Demonstrate stellar customer experience on and offline.
• Anticipate customer needs and communicate solutions.
• Manage multiple contact channels and prioritize tasks.
• Maintain confidentiality and adhere to compliance standards.
• Analyze information and demonstrate excellent problem-solving skills.

Skills

Critical Thinking

Emotional Intelligence

Problem solving

Time Management

Strong communication

Multi-tasking

Attention to detail

Education

Bachelor’s degree

Tools

Customer Relationship Management tools

Telephony tools

Job description

A global healthcare company is seeking a Customer Service Representative in Petaling Jaya, Malaysia. The ideal candidate will possess strong HR experience, excellent communication skills in English and Japanese, and the ability to provide exceptional customer support while managing multiple service inquiries. This role involves maintaining confidentiality, analyzing customer feedback, and enhancing service delivery processes. Competitive compensation is offered.