Global Head Modern Workplace and Mobility Services

International SOS; Kuala Lumpur; On-site; MYR 300,000 - 450,000; Full time

Job summary

A global health and security services provider is seeking a Global Head for Modern Workplace and Mobility Services. The role requires over 10 years of experience in IT leadership, with a focus on defining strategies, overseeing daily operations, and managing device lifecycles. The candidate will lead innovation in workplace technologies and ensure a high level of user satisfaction. Relevant degrees and certifications such as PMP or ITIL are advantageous, along with a secure understanding of tools like ServiceNow and Microsoft 365.

Qualifications

• 10+ years in global IT leadership roles, specializing in Modern Workplace and Mobility.
• Proven experience in device management and email infrastructure.
• Strong background in security operations and M365 administration.

Responsibilities

• Define and evolve the vision for Modern Workplace and Mobility Services.
• Oversee daily operations of workplace services ensuring user satisfaction.
• Manage the lifecycle of devices including laptops and mobile phones.

Skills

10+ years in global IT leadership roles

Deep expertise in Modern Workplace

Strong background in vendor governance

Excellent communication skills

Ability to work in a virtual team environment

Education

Bachelor's or master's degree in computer science or engineering

Tools

ServiceNow

Microsoft 365

Intune

CyberArk

Job description

Global Head Modern Workplace and Mobility Services

Define and evolve the vision and strategy for Modern Workplace and Mobility Services, aligned with enterprise goals and digital transformation initiatives.

Lead the renewal roadmap, driving innovation in workplace technologies, automation, and AI enablement.

Champion zero-touch provisioning, self-service, and predictive intelligence to enhance user experience

Operational Excellence

Oversee day-to-day operations of workplace services, ensuring high availability, performance, and user satisfaction.

Manage the device lifecycle for Windows laptops, Macs, and mobile phones, including BYOD support and asset tracking.

Administer email systems and security, leveraging tools like Proofpoint for threat protection.

Lead vulnerability management and patching across infrastructure and endpoints.

Ensure optimal M365 platform performance, including Exchange, Teams, SharePoint, and OneDrive.

Enrich the observability and management of the end user devices via Nexthink Integration

Identity and Access Management (IAM)

Own the IAM strategy, including SSO, MFA, and privileged access management (PAM) using platforms like CyberArk.

Oversee identity lifecycle management (ILM), ensuring secure onboarding, offboarding, and role-based access controls.

Drive integration with Active Directory, Azure AD, and Okta, ensuring seamless authentication and authorization.

AI Platform Enablement

Lead the adoption and governance of AI platforms for end-user productivity, including GenAI-powered virtual agents, predictive analytics, and automated workflows.

Collaborate with ITSM and EUC teams to embed AI into service delivery, ticket resolution, and software deployment.

Ensure responsible AI usage, compliance, and alignment with enterprise data governance policies.

Service Improvement and Governance

Implement continuous service improvement frameworks, leveraging ITIL-based processes and XLAs.

Manage vendor relationships and ensure SLA compliance across managed services and outsourcing partners.

Oversee ServiceNow platform integration for catalog management, workflow automation, and reporting related to the service domain.

Required Skills and Knowledge

To be successful in this role, you should have:

10+ years in global IT leadership roles, with deep expertise in Modern Workplace, Mobility, and IAM domains.

Proven track record in device management, email infrastructure, security operations, and M365 administration.

Experience with AI platforms, ServiceNow, and endpoint management tools like Intune and Tanium.

Strong background in vendor governance, process optimization, and ITSM frameworks.

Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Deep understanding of industry standards and best practices in Modern Workplace and Mobility, including Microsoft 365, Intune, and other relevant technologies.

Ability to think strategically and drive innovation in the delivery of workplace and mobility solutions

Excellent organizational and leadership skills.

Experience and great ability to work effectively in a virtual team environment.

Core Personal Qualities

Visionary Leadership: Capable of defining and executing transformative strategies across workplace technologies.

Operational Discipline: Detail-oriented with a focus on reliability, performance, and user experience.

Collaborative Influence: Skilled in stakeholder engagement across IT, business, and vendor ecosystems.

Innovative Mindset: Passionate about automation, AI, and emerging technologies.

Security-First Approach: Committed to safeguarding enterprise assets through robust IAM and vulnerability management.

Customer-Centric: Dedicated to delivering seamless, intuitive, and empowering digital experiences.

Driving outcome: Ensuring delivery of the day to day service and service renewal, by team work and excellent delivery practices.

Required Qualifications

A bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent work experience.

Relevant certifications such as PMP, ITIL, Microsoft technology or CISSP are advantageous

Required Languages

English (high proficiency in spoken & written)

Travel / Rotation Requirements

10 to 15% of international travel might be required